Refund policy

 

 

At LEKU DESIGNS, we understand that sometimes purchases do not happen as expected. If you need to exchange an item(s), please review our exchange policy.

 

  1. Exchanges must be requested within 7 days from purchase date, anything beyond this timeframe will not be accepted.
  2. We accept exchanges for sizing issues and faulty item(s) received upon delivery.
  3. Exchanges are subject to stock availability. Should there be stock availability issues, we will allocate you a store credit amount within the same value as the exchanged garment, excluding delivery costs.
  4. Items must be returned; unworn, unwashed, unfragranced and in original packaging (in tact condition) with all attached tags. Items with any marks i.e. makeup, body tint/ glitter, deodorant etc. will not be accepted.
  5. In order to log an exchange, send us an email on lekudesignsza@gmail.com with your; full name, date of purchase, item name, address used for delivery and clear image(s) of reason(s) for exchange.

 

For all exchange requests, please allow for a 7 day processing period from enquiry.

 

Please note we do not offer refunds on garments or any delivery fees. Exchange transit and fees must be organised on your own accord.

We recommend using a trackable courier service for exchanges as we are not liable for items lost in transit during exchange processes.

 

It is imperative that exchange requests comply with the above criteria to ensure both parties achieve a seamless and effective process.